This Privacy Policy describes how LENDDOO - FZCO and its related companies (“Lenddoo”, “us”, “we” and “our”) collect, use and share the Personal Data of you (“you”) as a User of our Platform and the Services. Terms used but not defined here have the meanings given to them in our Terms and Conditions.
By using our Services and/or accessing our Platform, you accept the terms of this Privacy Policy and consent to our collection, use, disclosure, retention and protection of your Personal Data as described below. We reserve the right to amend this Privacy Policy at any time without prior notice, and it is your responsibility to review it periodically. If you do not agree to any of its terms, you should stop accessing our Platform and using the Services immediately.
Personal Data that we collect
We may collect Personal Data about you and any devices you use when you use the Services, correspond with us regarding the Platform or the services provided through it, and otherwise access our Platform for any reason.
“Personal Data” includes any data which may be used to identify or contact you, including your name, address, telephone number, email address, date of birth, nationality, occupation, username and other data necessary to create an account with us or use the Services. Personal Data does not include aggregated data or data that, by itself, does not permit the identification of an individual.
We only gather Personal Data that is relevant for the purposes for which it will be used, and will not gather excessive or unnecessary data.
- Information which can identify you, such as your name, address, telephone number and email address.
- Personal information contained in your Emirates ID, passport and any other document you share with us.
- Financial data, such as credit card or bank account numbers, when you pay for third-party Services via our Platform.
- Billing and other Personal Data used to purchase Services.
- Data submitted through a web form or when you correspond with us regarding the Services.
- Profile information from any third-party platform you choose to use to log in or sign up.
- Other information voluntarily provided by you, and any other information we need to deliver services to you.
- Additional data required by applicable laws to authenticate or identify you, or to verify that the data we have collected is correct.
- Computer and connection data such as page views, traffic to and from the site, referral URL, ad data, your IP address, browsing history and web log data.
Our use of your Personal Data
We may use the Personal Data we collect to provide continuity in services and a personalised experience when you visit our Platform, to contact you about our Platform or the services provided through it, to provide customer service and personalised advertising and marketing, and to detect, prevent, mitigate and investigate fraudulent or illegal activities.
- To give you access to the Services provided through our Platform.
- To operate, maintain and improve our Platform and the services provided through it.
- To send confirmations, invoices, technical notices, updates, security alerts, support and administrative messages.
- To communicate about promotions, upcoming events and other news about products and services offered by us and our selected partners.
- To link or combine user data with other Personal Data.
- To customise, measure and improve our services.
- To provide you with location-based services, such as advertising, search results and other personalised content.
Transfers and safeguards
Your Personal Data may be transferred to other group companies, to Service Providers performing Services, or to persons acting as our agents, which may be located outside your country of origin. We require any such Service Provider to keep your Personal Data secure and confidential, to use it only for the purposes for which it was transferred, and to use it only in accordance with our directions and this Privacy Policy.
Your Personal Data may be transferred to any government authority, agency or institution if and as required or permitted by applicable laws and regulations.
We take precautions to protect your Personal Data. We maintain policies forbidding our employees or anyone with access to your Personal Data from using or disclosing it inappropriately or unlawfully, and maintain security measures to safeguard it from unauthorised access, misuse, alteration, loss or destruction. We will not collect, use, disclose or transfer your Personal Data other than as described in this Privacy Policy unless you give us permission.
Third-party Personal Data
If you give us Personal Data about someone else, you must do so only with their explicit and prior consent, and you must inform them how we collect, use, disclose and retain their personal data according to this Privacy Policy.
Links to other websites
Our Platform may contain links to and from other websites, including websites owned or controlled by independent parties not controlled or authorised by us. Those websites have their own privacy policies, data collection practices and security measures, and we do not accept any responsibility or liability for them. Please check those policies before submitting any personal data.
Keeping your data accurate
We take steps to ensure the Personal Data we collect from you is accurate and up to date, and that you can access it and make corrections. This includes reviewing and updating your Personal Data upon request and honouring any statutory right you have to access, modify or erase it. You are responsible for keeping the data you provide us updated, and we will take reasonable steps to facilitate this. Where you have a statutory right to request access, modification or erasure, we may still withhold that access or decline in certain cases in accordance with applicable national laws, but we will give you reasons if we do so.
Your data choices
Our marketing emails tell you how to opt out. If you opt out, we may still send you non-marketing emails about the services we are providing you and our business dealings with you.
You may send requests about your Personal Data using the contact details below. You can request to change contact choices, opt out of our sharing with others, and update your Personal Data.
You can typically remove and reject cookies from our Platform with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Platform works for you.
If you have signed up to receive emails or newsletters from us and would like to stop, you may update your email preferences by replying to the email or clicking the unsubscribe link in emails we send you.
Note that if you choose to opt out, withhold, block or request that we delete your personal data, you may not be able to receive the benefit of our products or services.
Where we store your data
The data we collect from you may be transferred to and stored at a destination outside the UAE, and may be processed by staff operating outside the UAE working for us. Such staff may be engaged in, among other things, fulfilling your request, processing your payment details and providing support services. By submitting your personal data, you agree to this transfer, storing and processing. We take all steps reasonably necessary to ensure your data is treated securely, in accordance with your rights and this Privacy Policy, and all information you provide is stored on our secure servers.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our Platform; any transmission is at your own risk.
Contact details
We welcome your comments or questions about this Privacy Policy. You may contact us at our address: Shams, Sharjah Media City, Sharjah, United Arab Emirates.
Questions about this page?
Write to us at Shams, Sharjah Media City, Sharjah, United Arab Emirates — or start a free rate comparison and ask an advisor directly.